3.1 Support others to understand the need for secure handling of information. Speech problems can happen for no clear reason or because of a: 1. stammer 2. cleft palate 3. brain injury 4. hearing problem – A gesture is a movement of a part of the body to express and idea or meaning and can be used instead of or in addition to verbal communication. * … List how someone may feel if they have: 1. explain the procedure for undertaking a range of observation activities. Increased job satisfaction can impact the care your staff provides to their patients. Another example of Non-verbal communication is body movement, this is very important as this is how we present ourselves. The Royal College of Nursing recognises that “communication is about much more than the words we say.” Our tone of voice, body language, gestures, eye contact, writing style and other factors all impact the overall effectiveness of any form of communication. communication in a health and social care setting would be a nursery teacher contacting you to give you information about the playgroup or information about your child. It is also important to ensure that the vocabulary used is appropriate for the individual and situation. Another example of possible problems in the communication with people with mental health problems may drawn from the communication with patients who have visual-impairment such as cataracts or glaucoma. This can be done through face to face or by phone. Doctors, nurses, assistants, clinicians, and all their team member need to embrace the idea of communication as being more important than position or ego or hatred or carelessness. A mental health condition such as: Psychosis, Depression and Anxiety 2. Explain how positive attitudes towards those with mental health conditions, dementia or learning disabilities will improve the care and support they receive, 9.2b. Unit 4: Introduction to Communication in Health and Social Care, Adults and Children and Young People, Early Years and Child Care Assignment title The Importance of Communication In this example assessment you will have opportunities to provide evidence against the following criteria. Individuals who are in a slouched position with their head in their hands can give us many signals as to their feelings. In the health and social care setting it’s important to understand non-verbal communication, especially as a care giver. Even though the field of mediated communication is a separate branch of communication study, it contains examples of both verbal and nonverbal communications. 9.6d Describe situations where an assessment of capacity might need to be undertaken and the meaning and significance of “advance statements” regarding future care. We present the case of a 50-year-old woman recently diagnosed with rheumatoid arthritis from Southern Nepal presented to Patan hospital with multiple episodes of vomiting and oral ulcers following the intake of methotrexate every day for 11 days, who was managed in the intensive care … 7.2c Explain why it is important not to disclose anything about the individual that they may wish to be kept private, unless it is appropriate to do so, 7.2d Report any concerns they have to the relevant person. Positive communication within the team creates better working conditions. Of course, communication is not just about ‘information’: it is the basis of relationships, between managers and staff, care workers and the people needing care, and between social care settings and rest of the community. It is also necessary to understand the target population so that the content created is relevant to the target population. Types of interpersonal communication . Indicate the page numbers where the evidence can be found. Verbal communication can also be used by the patient to inform the health care worker how they are feeling, what concerns they have and any other questions the patient may have. For example, a pat on the back when they have done something good can make them feel proud and happy or holding their hand when they are having an injection can display compassion and empathy. Health and Social care involves a lot of formal communication Essay Sample. 2.4 Support audit processes in line with own role and responsibilities. It is a communication process through sending and receiving wordless messages. by bell1996. Non-verbal communication in the health care setting comes from eyes, hands and other parts of the body. For example, using your Intranet for employee recognition is one way to motivate staff. 9.6c Explain what is meant by “consent”, and how it can change according to what decisions may need to be taken. 11.1 Explain what you must do if you suspect a child, young person (met in any circumstances) is being abused or neglected. Learning Disabilities. This could include: Senior member of staff, Carer, Family member, 5.4a Raise any concerns directly with the individual concerned, 5.4b Raise any concern with their supervisor/ manager, 5.4c Raise any concerns via other channels or systems e.g. Unit 4: Introduction to Communication in Health and Social Care, Adults and Children and Young People, Early Years and Child Care Assignment title The Importance of Communication In this example assessment you will have opportunities to provide evidence against the following criteria. 7.2b Demonstrate that the privacy and dignity of the individual is maintained at all times being in line with the person’s individual needs and preferences when providing personal care. Unit 1 communication in health and social care assignment aims at use of communication skills in context with health and social care providers. Providin… For example, if the emphasis is on the first word, “I love my children,” it … Other examples of the use of verbal communication include telephone conversations, for example a nurse answering the telephone to a family member who is enquiring about the condition of a relative who is in hospital. No guarantee is given for the accuracy, completeness, efficacy, timeliness, or correct sequencing of the information contained on this website. Study of gestures and body language is not only given utmost importance in psychology but also in neurology because the brain plays a key role in controlling our body movements. P1 – Explain the role of effective communication and interpersonal interaction in a health and social care setting. If you are an RCN member you will be able to download a certificate to demonstrate that you have successfully passed all of these. Undermine communication: for example when non-verbal cues contradict spoken words. I will be explaining the advantages and disadvantages of different forms of communication used with reference to a one to one and on a group interaction. Smiling often means an individual is happy and frowns usually mean the individual is sad about something. 6 Forms Of Communication Health And Social Care Essay Sample. Effective communication can be defined as verbal speech or other methods of relaying ... providers had a tendency to revert to their original method of care delivery and health communication. These barriers may be the messenger portraying a judgmental or power attitude. 7.2a Demonstrate that their actions maintain the privacy of the individual. Verbal communication is vital in health and social care settings, it allows clarification and provides information that could have been missed or misunderstood when using non-verbal methods. This could include: Senior member of staff, Carer, Family member, 7.5a Describe the importance of how valuing people contributes to active participation, 7.5b Explain how to enable individuals to make informed choices about their lives, 7.5c List other ways they can support active participation, 7.5d Describe the importance of enabling individuals to develop skills in self-care and to maintain their own network of friends within their community, 7.6a Demonstrate that they can support the active participation of individuals in their care, 7.6b Reflect on how their own personal views could restrict the individual’s ability to actively participate in their care, 7.6c Report any concerns to the relevant person. Give examples of how and why adjustments to care and support might need to be made when a mental health condition, dementia or learning disability is identified. For example, typing notes into an electronic device while talking to the patient and waiting for the thermometer timer to beep. Being a reflective listener is basically repeating what the other person has said, by doing this it shows that you are actually listening to what the person is saying. These could include: Wet or soiled clothing or bed linen, Poorly positioned lighting, Noise, 5.6a Explain how individual identity and self-esteem are linked to emotional and spiritual wellbeing, 5.6b Demonstrate that their own attitudes and behaviours promote emotional and spiritual wellbeing, 5.6c Support and encourage individuals own sense of identity and self-esteem, 5.6d Report any concerns about the individual’s emotional and spiritual wellbeing to the appropriate person. Search results Jump to search results. This learning resource has been developed to support you against the codes and standards for each of the UK countries. 3.2 Support others to understand and contribute to records. Explain why early detection of mental health needs, dementia or learning disability is important. 2.2 Demonstrate practices that ensure security when storing and accessing information. Types of Communication in Health and Social Care. The first method to discuss Verbal Communication, which is expressed through spoken word and is used in many different ways throughout health and social care settings. This could include: Senior member of staff, Carer, Family member, 7.3a Describe ways of helping individuals to make informed choices, 7.3b Explain how risk assessment processes can be used to support the right of individuals to make their own decisions, 7.3c Explain why personal views must not influence an individual’s own choices or decision, 7.3d Describe why there may be times when they need to support an individual to question or challenge decisions made about them by others, 7.4a Demonstrate how to support individuals to make informed choices, 7.4b Ensure any risk assessment processes are used to support the right of individuals to make their own decisions, 7.4c Ensure their own personal views do not influence an individual’s own choices or decisions, 7.4d Describe how to report any concerns they have to the relevant person. Active listening . It explains the various forms of communication used in HSC and its importance in delivery of services. Communication is important in health and social care because it allows the care provider to fully understand the patient's situation and make the best recommendations for the individual. We suggest that when using the resource, you record your reflections, and have provided a reflective template for you to complete when you reach the end of each topic. 9.4b. This could include: Senior member of staff, Carer, Family member, 8.1a Describe the importance of food safety, including hygiene, in the preparation and handling of food, 8.1b Explain the importance of good nutrition and hydration in maintaining health and wellbeing, 8.1c List signs and symptoms of poor nutrition and hydration, 8.1d Explain how to promote adequate nutrition and hydration, 8.2a Ensure drinks are within reach of those that have restrictions on their movement/ mobility, 8.2b Ensure that drinks are refreshed on a regular basis, 8.2c Ensure that individuals are offered drinks in accordance with their plan of care, 8.2d Support and encourage individuals to drink in accordance with their plan of care, 8.2e Know how to report any concerns to the relevant person. Continue. There are many things to remember such as posture. Touch – Touch can be used to express different feelings to an individual. Examples Of Effective Communication In Health And Social Care 967 Words | 4 Pages. DO NOT copy and paste it into you portfolio or it is very likely your tutor will fail you. Effective listening however, is much harder than speaking and requires a lot more skill than just waiting for the other person to finish talking, so you may begin. If you’re working in a health or social care environment, good communication skills are incredibly important. It includes both verbal and non-verbal communication within the health and social care sector. 5 Staff buy-in is a considerable hurdle to cross, since staff quite often will be resistant to changing accustomed care delivery behaviors without proper incentive. First Steps maps to a range of National Occupational Standards that will support you and expand on your portfolio of learning. – Touch can be used to express different feelings to an individual. It enables us to build relationships with service users and their family, develop relationships with fellow care staff, managers and other health and social care staff, provide clear information to service users and fellow care staff, and carry out appropriate reporting and recording. Effective Communication in Health and Social care I work in a nursing home, is a place for people who don't need to be in a hospital but can't be cared for at home. In addition, there are five assessment quizzes for you to complete. You should use this information to answer questions IN YOUR OWN WORDS. For example, if you gently ask an individual “What’s the problem?”, it will convey that you are interested in the situation and want to offer assistance, whereas if you yell “WHAT’S THE PROBLEM! 9.1c. Health and Social Care Essay ‘The uses of verbal and non-verbal communication in care settings’ Communication skills are defined as; verbal and non-verbal words, phrases, voice tones, facial expressions, gestures and body language that you use to interact with another person. This is especially true in situations when healthcare professionals are required to multi-task. Communication in Health and Social Care DRAFT. Likewise, webcasts and other online interactive media use verbal communication… AV – Describe three verbal and three no verbal communication methods and styles that a social care worker may use in an adult social care … Effective Communication in Health and Social Care Environments Pages: 6 (1279 words) ... Non-verbal communication is important when communicating with service users because it can show that you are a reflective listener. Independent employers pay, terms and conditions information, RCN Group Education, Learning and Development strategy, Nursing in justice and forensic health care, Statements, investigations and discipline, Chief Executive and General Secretary's update, RCN Nursing Support Workers Facebook Group, explain the role of the HCA and the boundaries of the role, taking into account your individual rights and responsibilities, describe what is meant by person – centred care and patient safety, explain the process for identifying and reporting suspected abuse of vulnerable people (safeguarding), describe the principles of promoting health, describe the principles of effective communication, describe the legal requirements regarding confidentiality, consent and capacity, explain best practice for recording and accessing medical records, describe the principles of quality care in terms of: teamwork; accountability and delegation; and best practice guidelines, describe the principles of equality, diversity and rights in terms of: the legal requirements; promoting and treating people with dignity, respect and privacy; and the process for raising concerns, describe the principles of infection prevention and control including the importance and practice of good hand hygiene, explain the importance and benefits of continuing professional development and reflective practice as a lifelong learner. Montague et al (2013) found that eye contact and social touch (a handshake or pat on the back) made patients see health professionals as more empathetic. An example of this would be how an interview would be laid out. Formal communication is used in many health and social care situations, as it is understood by the majority of people and usually doesn’t create communication barriers in the ways which other forms of communication, such as informal language, might do. 9.5a List the main requirements of legislation and policies that are designed to promote the human rights, inclusion, equal life chances and citizenship of individuals with mental health conditions, dementia or learning disabilities, 9.5b Explain how the legislation and policies listed may affect the day to day experiences of individuals with mental health needs, dementia or learning disabilities and their families, 9.6a Explain what is meant by the term “capacity”, 9.6b. the individual is able to eat it, 8.3c Ensure that appropriate utensils are available to enable the individual to meet their nutritional needs as independently as possible, 8.3d Support and encourage individuals to eat in accordance with their plan of care, 8.3e Know how to report any concerns to the relevant person. Effective communication is a way to interact and give each other information without any misunderstanding or confusion. Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms (non-verbal communication). This allows the patient to know what to expect. What are Duty of Care and Duty of Candour how do they affect your role as a care worker? ... What is verbal communication in health and social care. 9.2a. This could include: Senior member of staff, Carer, Family member, 5.7a Demonstrate that their actions promote person centred values including: individuality, independence, privacy, partnership, choice, dignity, respect, rights, 6.1a Describe the different ways that people communicate, 6.1b Describe how communication affects relationships at work, 6.1c Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them, 6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences, 6.2b List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences, 6.3a List barriers to effective communication, 6.3b Describe ways to reduce barriers to effective communication, 6.3c Describe how to check whether they (the HCSW/ASCW) have been understood, 6.3d Describe where to find information and support or services, to help them communicate more effectively, 6.4a Describe what confidentiality means in relation to their role, 6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication, 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on, 6.4d Describe who they should ask for advice and support about confidentiality, 7.1a Describe what is meant by privacy and dignity, 7.1b List situations where an individual’s privacy and dignity could be compromised, 7.1c Describe how to maintain privacy and dignity in the work setting. 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